Returns & Exchanges
Returns and Exchange Policy
At Dots and Baubles, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer returns and exchanges under the following conditions:
1. Eligibility:
Items must be returned within 10 days of the purchase date.
Items must be unused, undamaged, and in their original packaging with all tags attached.
Intimate items are not eligible for return or exchange unless they arrive damaged or defective.
2. Return Process for Local Pick Ups:
To initiate a return or exchange, please contact us at hello@dotsandbaubles.com.
Return the item(s) to our designated local pickup location.
3. Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item(s).
Dots and Baubles is not responsible for items lost or damaged during return shipping.
4. Refunds and Exchanges:
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund or exchange.
If approved, refunds will be processed to the original method of payment within 5 business days.
Exchanges will be processed promptly, subject to product availability.
5. Non-Refundable Items:
Shipping fees are non-refundable.
Any customs duties, taxes, or fees incurred on international orders are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
7. Final Sale Items:
Final sale items are not eligible for return or exchange unless they arrive damaged or defective.
8. Cancellations:
Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before submitting.
9. Contact Us:
If you have any questions or concerns regarding our returns and exchange policy, please don't hesitate to contact us at hello@dotsandbaubles.com.
By placing an order with Dots and Baubles, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Exchange Policy.
Dots and Baubles reserves the right to amend this policy at any time without prior notice.
At Dots and Baubles, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer returns and exchanges under the following conditions:
1. Eligibility:
Items must be returned within 10 days of the purchase date.
Items must be unused, undamaged, and in their original packaging with all tags attached.
Intimate items are not eligible for return or exchange unless they arrive damaged or defective.
2. Return Process for Local Pick Ups:
To initiate a return or exchange, please contact us at hello@dotsandbaubles.com.
Return the item(s) to our designated local pickup location.
3. Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item(s).
Dots and Baubles is not responsible for items lost or damaged during return shipping.
4. Refunds and Exchanges:
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund or exchange.
If approved, refunds will be processed to the original method of payment within 5 business days.
Exchanges will be processed promptly, subject to product availability.
5. Non-Refundable Items:
Shipping fees are non-refundable.
Any customs duties, taxes, or fees incurred on international orders are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
7. Final Sale Items:
Final sale items are not eligible for return or exchange unless they arrive damaged or defective.
8. Cancellations:
Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before submitting.
9. Contact Us:
If you have any questions or concerns regarding our returns and exchange policy, please don't hesitate to contact us at hello@dotsandbaubles.com.
By placing an order with Dots and Baubles, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Exchange Policy.
Dots and Baubles reserves the right to amend this policy at any time without prior notice.