Cancellation Policy

Thank you for shopping at Dots and Baubles Boutique! We understand that sometimes plans change. Below is our Cancellation Policy, which outlines the process for canceling orders and the associated terms.

1. Order Cancellation

• Before Processing: If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order is in the processing or shipping stage, we are unable to cancel it.
• How to Cancel: To request a cancellation, please contact our customer service team using the information provided below. Include your order number and any relevant details to help us process your request quickly.

2. Cancellation Timeframe

• Processing Time: Orders are typically processed within 1-2 business days. If you wish to cancel, it’s important to do so as soon as possible to increase the likelihood of a successful cancellation before your order is processed.

3. Refunds for Canceled Orders

• Refund Process: If your order is successfully canceled before processing or shipping, a full refund will be issued to the original payment method. Please allow up to 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
• Refund Confirmation: You will receive an email confirmation once your cancellation request has been processed and the refund has been issued.

4. Non-Refundable Fees

• Processing Fees: Any non-refundable fees (such as payment processing fees) will be deducted from your refund if applicable. These fees are outlined in our terms of service and may vary depending on the payment method used.

5. Returns and Exchanges

• Return and Exchange Policy: If your order has already been processed or shipped and you wish to return or exchange an item, please refer to our Return Policy for details on how to proceed. Items that have been shipped cannot be canceled but can be returned or exchanged in accordance with our return procedures.

6. Contact Us

For any questions or to request a cancellation, please contact our customer service team:

Dots and Baubles Boutique
740 Richmond St. London, ON Canada
hello@dotsandbaubles.com
416-317-2142

Thank you for your understanding and cooperation. We value your business and are here to assist you with any issues or concerns you may have.