Shipping Policy

Welcome to Dots and Baubles Boutique! We’re delighted to assist you with your order. Please review our Shipping Policy to understand how we handle shipping, delivery, and related information.

1. Shipping Methods and Costs

• Shipping Options: We offer various shipping methods to suit your needs, including standard, expedited, and express shipping. Available options will be presented at checkout.
• Shipping Costs: Shipping costs are calculated based on the delivery location, the weight of the package, and the selected shipping method. Shipping fees will be displayed at checkout before you confirm your purchase.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that processing times may vary during peak seasons or promotional periods.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with details about your purchase and a tracking number (if applicable).

3. Delivery Time

• Estimated Delivery Time: Delivery times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout and may also be available in your order confirmation email.
• Delays: While we strive to deliver your order within the estimated timeframe, please note that delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Address

• Accuracy: Please ensure that you provide a complete and accurate shipping address. We are not responsible for delays or issues arising from incorrect or incomplete address information.
• Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes can only be made before your order has been processed or shipped.

5. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive an email with tracking information (if applicable). You can use this information to monitor the status and location of your shipment.
• Tracking Issues: If you encounter any issues with tracking your order, please contact us for assistance.

6. International Shipping

• Availability: We offer international shipping to select countries. International shipping options and costs will be displayed at checkout based on your location.
• Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

7. Delivery Issues

• Missing or Lost Packages: If your package is missing or appears to be lost, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
• Damaged Packages: If you receive a damaged package, please contact us immediately and provide photos of the damage. We will assist you in resolving the issue and arranging for a replacement or refund if necessary.

8. Returns and Exchanges

• Return Shipping: If you need to return an item, please refer to our Return Policy for information on how to return products and any associated shipping costs.
• Exchange Shipping: For exchanges, the shipping cost for sending the new item to you will be covered by us, provided the exchange is due to our error or a defective product.

9. Contact Us

If you have any questions or need assistance with shipping, please reach out to our customer service team:

Dots and Baubles Boutique
740 Richmond St. London, ON, Canada

hello@dotsandbaubles.com
416-317-2142

Thank you for shopping with Dots and Baubles Boutique. We appreciate your business and are here to ensure a smooth and enjoyable shopping experience!